These terms and conditions are the terms of use on which you may make use of www.crownhouse.co.uk whether as a guest or a registered user. Please read these Terms & Conditions carefully before you start to use the website. By using the website, you indicate that you accept these Terms & Conditions and that you agree to abide by them. If you do not agree to these Terms & Conditions please refrain from using the website.

Information about us

We’re Crown House Publishing Limited, a bookseller and award-winning independent publisher, offering a range of innovative resources and materials for professional development in education. Crown House Publishing Limited is a company registered in England and Wales (number 3580059) and is registered for VAT (number 713031588). The registered address is Crown Buildings, Bancyfelin, Carmarthen SA33 5ND. We publish books as Crown House Publishing Limited and also under the Independent Thinking Press imprint. You may know us as Anglo American Books or Crown House Books, which are both trading names that we use.
You may contact us at Crown Buildings, Bancyfelin, Carmarthen SA33 5ND, by phone on +44 (0)1267 211345, by fax on +44 (0)1267 211882 or by email at books@crownhouse.co.uk.

Terms of sale

Please read through the following Terms and Conditions of Sale and Purchase carefully. By placing an order on this website you are agreeing to be bound by them.

Order Processing

Making a purchase could not be easier. Just browse the website, click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on “Checkout” and you will be asked for a few details that we need to be able to satisfy the order. When you place your order you are making an offer to buy from us. If the items you are ordering are available or are expected to be available in the next two or three weeks payment will be taken when your order is placed (unless you are an educational establishment ordering on account, in which case see the section headed Orders on account from schools and LEAs below). We accept payment by Visa, Mastercard, Amex, Maestro and Paypal. Our website is secure: all payments are handled through Stripe or Paypal, giving you complete security and peace of mind.
If you are pre-ordering a forthcoming title no payment will be taken in relation to that title when you place your order. We will contact you to request payment when the title becomes available.
Our contract with you for the sale of an item is concluded when we have accepted your order and (unless you are an educational establishment ordering on account) received your payment. Except where you have pre-ordered a forthcoming title and we have contacted you for payment information once it has become available we will send you an email to confirm that the sale has been concluded.
All orders will normally be despatched the same day although some orders can take a little longer. This will be the case if the item you ordered is marked as Coming Soon (in which case it will be despatched when it becomes available, which is likely to be within 2 or 3 weeks) or, very occasionally, due to severe weather or other operational problems.

In the UK VAT at the current rate is added where applicable. Please note: VAT only applies to CDs, DVDs and cards. Books are exempt from VAT.

If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to VAT (Value Added Tax), other taxes, customs duties and/or fees levied by and in the destination country. Any such charges levied in relation to customs clearance must be borne by you and you should be aware of possible delays caused by customs inspections and the imposition of these charges. It is accepted by you that Crown House Publishing has no control over additional charges in relation to customs clearance. We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your order.

We take care to describe and price the products on the website as accurately as possible. We may, however, change the prices of any of our products without notice. If for any reason we are unable to provide a product or if we withdraw a product from sale we will not be liable to you except to ensure that any payment you have made is refunded in full.
We may correct any error in any sales literature or other document or information issued by us or placed on the website without any liability.

Delivery charges

The delivery charge that you pay and the time it takes for your order to arrive will depend upon where you live, the delivery option you choose and the size of your order. The charges are as follows:

UK orders (except for the areas listed below)

Standard – free postage on all orders (5-7 working days)

UK First Class delivery orders £2.50 (Just select First Class Delivery when placing your order)

UK Next Day delivery orders £5.00 (Just select Next Day Delivery when placing your order)

Orders for delivery to Channel Islands, Isle of Man, Isle of Wight, Isles of Scilly, Northern Ireland and the Scottish Highlands and islands

Standard – free postage (10-15 working days)

Unfortunately we are unable to offer First Class or Next Day delivery options for these areas

Europe

£4.50 per item

Rest of the world

£7.00 per item

Risk and ownership

Title in the products will pass to you on delivery or, if you fail to take delivery of the products, at the time when we tried to deliver them to you. If you are an educational establishment ordering on account title in the products will not pass to you until all outstanding sums have been paid in full.

Orders on account from schools and LEAs

We are happy to accept official orders on account from UK based educational establishments such as schools or LEAs. An official order number must be provided when placing the order if this is a requirement of the body which funds your purchases. If you are unclear as to whether this applies to you phone us on 01267 211345.
Products ordered in this way will be despatched with an invoice containing payment details. Payment must be received by us within 30 days of the date of your order. In the event of payment being delayed we reserve the right to charge interest on the unpaid sum.
By placing an order on account you agree to pay us for the item or items ordered within 30 days and our contract with you is concluded when you place the order. Title to the item or items ordered will only pass to you when all outstanding sums due to us have been paid in full.
You must inform us of any errors or shortages within 7 days of receiving your order. If you do not inform us of an error or shortage within 7 days you will be obliged to pay us the full invoice amount.

Reward Points

All customers can opt into our Reward Points scheme. This scheme is linked to your online account. Points are awarded based on spend and are automatically added to your rewards account when a transaction is tendered.

1 reward point is awarded for every £10 spent. Each reward point entitles you to a £1 discount off a subsequent order.

The points are valid for up to 1 year from date of purchase. Any accounts with no activity for more than one year will have the points balance removed. Points are awarded at the sole discretion of Crown House Publishing Limited. They cannot be exchanged for cash and they have no transferable monetary value after expiry.

Returns policy

We operate a “no quibble” returns policy: you may cancel your order at any time before your order is shipped and up to 14 days after you receive your order. Our refund guarantee is in addition to your statutory rights and does not affect them in any way. Please be aware that you are under a statutory duty to take reasonable care of any items you are returning to us.
If you are an educational establishment ordering on account any items you are returning must be in mint condition.
To exercise your right to cancel, you must inform us of your decision to do so by a clear statement (e.g. a letter sent by post, fax or email). You may use the model cancellation form that appears below, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Any items to be returned should be sent to Crown House Publishing Limited, Crown Buildings, Bancyfelin, Carmarthen SA33 5ND within 14 days from the day on which you communicate your cancellation of this order to us. Full refund or credit will be given and if you are in the UK and paid for next day delivery we will even refund your postage charge. All you have to pay is the return postage. This policy does not apply to audio, video or computer software products that have been removed from the sealed package in which they were delivered. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
In the unlikely event that you have any complaints please contact us at the above address.

Model Cancellation Form

To Crown House Publishing Limited, Crown Buildings, Bancyfelin, Carmarthen SA33 5ND, fax 01267 211882, email books@crownhouse.co.uk
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper),
Date

[*] Delete as appropriate.

Terms of Use

Liability

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Any content found on the website is for general information and use only and is subject to change without notice.
Any information or materials found on the website are used entirely at your own risk. It is your responsibility to ensure that any products, services or information available through the website meet your specific requirements.
Neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on the website. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
We will not be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of the website.
You hereby expressly agree that you use the website ‘as is’ and at your own risk and that any damage or loss arising from your use of it and/or any reliance placed on its contents are your sole responsibility. This does not affect our liability for death or personal injury arising from our negligence nor any other liability which cannot be excluded or limited under applicable law.

Intellectual property rights

The layout, content, design, graphic, photographic, text, multimedia, audio-visual material and other contents of the website are the property of Crown House Publishing Limited, or have been licensed to Crown House Publishing Limited and are protected by all applicable national and international trade mark, service mark, copyright and other intellectual property laws, rules, regulations, treaties and conventions. Information, logos, titles and internet links accessed, obtained, downloaded or copied by or through Crown House Publishing Limited belong to the purveyors of such information and internet links are subject to all applicable intellectual property laws, rules, regulations, and treaties. You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations or treaties.
We aim to update the website regularly, and may change the content at any time. If the need arises, we may suspend access to the website or close it indefinitely. Any of the material on the website may be out of date at any given time, and we are under no obligation to update such material.

Links from the website

The website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by these terms and conditions of use. You should always exercise caution and look at the privacy statement applicable to the website in question.

Information about you and your visits to our site

We process information about you in accordance with our Privacy Policy the terms of which are herein incorporated by reference. By using the website, you consent to such processing and you warrant that all data provided by you is accurate.

Uploading or submitting material to the website

The website provides some areas where you can post reviews. Please be aware that these reviews do not necessarily reflect our views.
All reviews will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose them to third parties for any purpose. To the fullest extent permitted by applicable law, we will in no event have any responsibility or liability for any reviews or for any claims, damages, or losses resulting from their use and/or appearance on the website.
Publication of any material you submit to us will be at our sole discretion and we reserve the right to make additions or deletions to the text or graphics prior to publication or to refuse publication. We further reserve the right to remove any review you may post on the website which we consider to be offensive, unlawful, infringing third party rights or otherwise in breach of these Terms and Conditions.
You hereby represent and warrant that you have all necessary rights in and to any review you provide and all material that it contains; that your review does not infringe any proprietary or other rights of third parties; that your review does not contain any viruses or other contaminating or destructive devices or features; that your review does not contain any defamatory, indecent, offensive, tortious, or otherwise unlawful or immoral material or content; and that your review will not be used to carry out or solicit any unlawful activity and/or be used to make commercial solicitations.
You hereby authorise us to use and/or authorise others to use all or part of your review in any manner, format, or medium that we or such other parties see fit. You shall have no claim or other recourse against us for infringement of any proprietary or other rights in your review. We also have the right to disclose your identity to any third party who is claiming that any review constitutes a violation of their intellectual property rights, or of their right to privacy.

Viruses, hacking and other offences

You must not misuse the website by knowingly introducing viruses, trojans, worms, logic bombs, spyware, adware or other material which is malicious or technologically harmful or designed to adversely affect the operation of the website or of any computer software or hardware relating or connecting thereto. You must not attempt to gain unauthorised access to the website, the server on which the website is stored or any server, computer or database connected to the website. You must not attack the website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the website or to your downloading of any material posted on it, or on any website linked to it.

Variations

We may revise these Terms and Conditions and the terms of our Privacy Policy at any time without notice. You are expected to check the website to take notice of any changes we have made, as any changes are binding on you. Some of the provisions contained in these Terms and Conditions may also be superseded by provisions or notices published elsewhere on the website.

Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claims arising from, or related to, your use of the website, although we retain the right to bring proceedings against you for breach of these Terms and Conditions in your country of residence or any other relevant country. These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
The site is only available in English – should you have any problems please contact us at books@crownhouse.co.uk or on +44 (0) 1267 211345.