Shelle Rose Charvet has been learning NLP since 1983 and became a Certified NLP Trainer in 1992. She has been exploring Rodger Bailey's Language and Behavior Profile (LAB Profile®) since she encountered it at Institut Repère in Paris in the mid-1980s.

Today she is known in the NLP community as the 'Queen of LAB Profile' because of her books Words That Change Minds (1997) and The Customer is Bothering Me (2010) - and the LAB Profile training she delivers to NLP institutes around the world. She also works with businesses and organisations to help them transform communication with customers and solve other influencing and persuasion challenges. Shelle speaks English, French and Spanish and is currently learning German.

Click here to read Shelle Rose Charvet’s blog.