Managing change is a huge topic, and it becomes quite immense if you include related aspects such as the history, principles and application of neuro-linguistic programming (NLP), a discussion of the function and perception of time and how it relates to strategic planning, and a critical evaluation of well-known 'packaged' management tools Like Total Quality Management and Business Process Re-engineering. So it could be argued that the author has tried to cover too much in this book. But it's welt-written and it's all interesting stuff. Solutions to many different problems are offered in these pages. Managers who find it difficult to communicate with colleagues should benefit from the section on NLP, those affected by tensions within their organisation, whether caused by change or other factors, can learn strategies to resolve conflicts; and anyone who is about to embark on planning and delivering change within an organisation, either as a manager or as an outside consultant, would do well to read the case studies and find out why projects that were supposed to open the door to an era of unprecedented success have sometimes actually weakened or even destroyed the company. Or if you simply want to widen your knowledge of the various theories that are floating around in the upper echelons of the world of business, there should be plenty here to engage your interest.