This book was first published in 1999 and in English in 2001. Since then there have numerous reprints and the latest edition now comes with interactive EQ assessment. This popular self-help and training guide in Emotional Intelligence (EI) and Neuro-Linguistic Programming (NLP) covers a wealth of information and exercises in a step-by-step (chapter by chapter) format.
The authors provide clear definitions of EI and NLP and clarify and address the issues regarding EI first raised by Goleman in 1995, together with a glossary of terms. However this isn't a text book presenting theory and research as academic discussion, but a manual of applied understanding from the perspectives of EI and NLP. Hence the 7 core chapters are 'Ëœlessons' structured as teaching models with the key presuppositions explained at the very beginning.
From defining EI (chapter 1)and explaining the importance of managing one's emotional energy (chapter 2), the authors then chart the reader's course through to achieving an enhanced EI ability beginning with Managing Your Emotions (chapter 3; Lesson 1) which includes how to use emotional states as resources to reach one's goals. Although each lesson and chapter can be covered as standalone sources, they also follow a logical and developmental order. The power of emotionally driven beliefs and knowing one's mission and values in life is covered with learning about Levels in Experience and Communication (Lesson 2), followed by Planning for Success as the focus Lesson 3. How to differentiate and regulate emotional states to understand how we each perceive the world from our own emotional position is covered in lesson 4 and this is then developed further in the following lesson on why it is vital for success to examine experiences from different perceptual positions to manage and avoid conflicts. Lessons 6 and 7 are more NLP focused on learning how to ask the right questions and developing key interaction skills from observation and understanding and applying basic NLP assumptions. Finally the concluding chapter provides a particularly helpful recapitulation, additional exercises and a 14-day 'Ëœto-do list' to work towards emotional wisdom.
The blend of EI and NLP presented in a clear and developmental order of key assumptions with powerful and revealing activities provides a demonstrable case of how to use and teach EI and NLP. A recommended, easy to read text for anyone interested in coaching, self-development, teaching and researching, or with an interest - at any level - in EI and NLP.