Jeremy Rowe has written an easily read text which will support staff and managers on schools to “sort out” many key issues which result in behavioural problems arising. I am pleased that the author addresses key issues of consistency of response, tracking, rewards, uniform, fixed term exclusions, inclusion rooms,... a real systems analysis. It was a pity he didn't address two current issues of parents who take their children out of school during term time and the teachers who cannot create rapport with the children, fail to take account of pupils' needs, fail to mark work , etc. Despite these limitations this book will act as a good guide for those new to management or contemplating taking the plunge. Well worth the read.