This book contains some useful techniques that can be used in combination with other aspects of the human givens approach to therapy. As well as being taught by the founders of Neuro Linguistic Programming (NLP) Richard Bandler and John Grinder, the author studied with master hypnotherapist Milton Erickson, whose work had a huge influence on the development of NLP. This eloquent and accessible book explores communication skills, building resources, goal and outcome setting, turning failure into feedback, language patterns, the positive intention behind even the most destructive behaviours, and reframing and shifting perspectives.